1 · The parties
These terms govern the relationship between Stonehaus (“the house,” “we,” or “us”) and any person or entity (“you” or “the buyer”) who inquires about, views, or purchases a gemstone or diamond through stonehaus.io, by email, or in person. Stonehaus operates from New York, United States, and transactions are entered into with Stonehaus as the counterparty of record.
Gemstones presented by Stonehaus may be owned by the house or placed with it on consignment. In every case Stonehaus contracts with the buyer directly; the identity of a consignor is not disclosed.
2 · Listings & pricing
Stones are listed subject to prior sale and to withdrawal at any time. Specifications, photographs, and videos are provided in good faith and reflect the house’s honest read of the stone at the time of listing; they are not a substitute for personal inspection or for the authoritative laboratory report accompanying the stone.
Where a price is displayed, the price is in United States dollars and does not include shipping, insurance in transit, taxes, duties, or any setting or mounting work. Where a stone is listed as “inquire,” pricing is provided to credentialed buyers on request. Typographical errors are not binding.
3 · Inquiries & viewings
Submitting an inquiry does not create a binding offer on either side. Viewings at the house’s New York facility are by appointment and subject to availability of the stone. Viewings outside New York may be arranged under insured transit at the house’s discretion.
4 · Offers & acceptance
A binding sale is formed only when Stonehaus issues a written confirmation of sale and you have satisfied any applicable payment terms. Until that point, either party may decline to proceed without liability.
The house reserves the right to decline a transaction, including where sanctions screening, identity verification, or provenance diligence is incomplete or unsatisfactory.
5 · Payment & settlement
Accepted rails include wire transfer in USD, approved cards for transactions under published thresholds, bank-held escrow for transactions above $100,000, and digital-asset settlement valued at spot at the time funds clear. Payment instructions are communicated only in writing; never follow wire instructions received by any other channel without verbal confirmation with the house.
Funds must clear before title passes and before the stone ships.
6 · Title & risk
Title passes to the buyer upon the later of (a) clearance of funds in full and (b) acknowledgment of the confirmation of sale by both parties in writing. Risk of loss passes on tender to the carrier nominated in the confirmation of sale, at which point the insured-transit coverage procured by the house takes effect.
7 · Shipping & insurance
Stonehaus ships through bonded specialist carriers appropriate to value — typically Malca-Amit or Brinks for declared values above $100,000, and FedEx Priority Overnight with declared-value coverage for lower tiers. Signature from an adult at the delivery address is required.
All shipments within the United States include insured coverage up to the invoice value. International shipments require additional documentation and typically take five to ten business days once export paperwork is complete.
8 · Returns & remedies
Each stone is uniquely specified and sold following disclosure of the grading report and the house’s own photography and video. Unless the buyer has personally inspected the stone in New York prior to shipment, the buyer has five business days following delivery to confirm the stone matches the specifications as sold. Where a material discrepancy is established, the house will, at its election, repair the discrepancy through re-verification, offer a credit against a replacement, or refund the purchase price on return.
Mounted, set, altered, or re-cut stones may not be returned. Custom-sourced stones executed against a written brief are final-sale on delivery.
9 · Representations
Stonehaus represents that it has good title to sell or is authorized in writing by a consignor to sell, that the stone conforms materially to the specifications published, that the laboratory report is authentic, and that the stone is not, to the house’s knowledge after reasonable diligence, subject to unresolved third-party claims. The house does not represent that a stone will appreciate or retain any particular value.
10 · Memo & consignment
Stones released on memo to credentialed trade accounts are governed by a separate memo agreement executed at release. Consignment of stones to Stonehaus is governed by a separate consignment agreement executed at intake.
11 · Compliance & screening
As a dealer in precious stones, Stonehaus is subject to the anti-money-laundering requirements summarized in our AML policy. By transacting with the house, you agree to provide identity and source-of-funds documentation as reasonably requested.
12 · Privacy
Personal information you share with the house is handled as described in our Privacy policy. We do not sell personal data under any circumstance.
13 · Liability
To the maximum extent permitted by law, the house’s aggregate liability arising from any transaction is limited to the amount paid by the buyer for the stone giving rise to the claim. The house is not liable for indirect, consequential, special, or punitive damages. Nothing in these terms excludes liability that cannot lawfully be excluded, including for fraud, willful misconduct, or gross negligence.
14 · Disputes & governing law
These terms are governed by the laws of the State of New York. The parties will first attempt to resolve any dispute in good-faith discussion for thirty days. Unresolved disputes are submitted to binding arbitration seated in New York, New York, administered under the Commercial Arbitration Rules of the American Arbitration Association.
15 · Changes to these terms
The house may update these terms from time to time. Changes take effect when posted at this URL and apply to transactions entered into on or after the stated effective date.
16 · Contact
Questions about these terms may be directed to legal@stonehaus.io or to the house at nate@stonehaus.io.